Manuhiri (visitors) with the Hāpai Access Card who require the support of a carer are entitled to one free of charge seat for their Carer when booking directly with Shotover Jet. Bookings can be made directly with Shotover Jet over the phone, in store or via email. The Card User will need to present their Hāpai Access Card either at time of booking or time of check in to be entitled to the one FOC (Free of Charge) seat.
Cardholders should assess their own suitability to ride on Shotover Jet. Cardholder should also familiarise themselves with the Shotover Jet:

Terms and conditions of participation:
https://www.shotoverjet.com/terms-and-conditions/

and

Frequently Asked Questions:
https://www.shotoverjet.com/experience/faqs/

and ensure they are physically able to ride on Shotover Jet.

Shotover Jet will verify the Hāpai Access Card to check its validity. Where the Hāpai Access Card cannot be presented, or where it cannot be confirmed as valid, the full rate will be applied to the Carer.
There are no black out or standby periods for the Card User. The offer is valid and accessible to use on all operational days at Shotover Jet, but is subject to booking availability.